Terms and Conditions

Terms and Conditions for YWAH

Last updated: 10-19-2024

Welcome to YWAH (You Were Always Here). These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of products or services through it.

By accessing or using our website located at https://ywah.us (the "Site"), you agree to these terms. If you do not agree with these Terms and Conditions, please do not use our Site.

1. Personal Information

When creating an account on YWAH, you will be required to share personal information, including but not limited to your name, address, phone number, and email address. We respect your privacy, and all personal information will be treated in accordance with our Privacy Policy.

You agree to provide accurate and up-to-date information when creating an account.
You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

2. Use of the Site

You agree to use our Site only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use and enjoyment of the Site. Prohibited activities include:

Committing or encouraging a criminal offense;
Transmitting or distributing a virus, Trojan, worm, or any other malicious software;
Engaging in any conduct that disrupts or interferes with the security of the Site or its services.

3. Account Creation

When creating an account, you must:

Be at least 18 years of age;
Provide truthful and accurate information;
Not impersonate another person or use an account without authorization.

We reserve the right to terminate or suspend your account at our discretion, without prior notice, if we suspect any violation of these terms or misuse of the Site.

4. Purchases

All purchases made through YWAH are subject to product availability. Prices for products are subject to change at any time without notice.

Payment must be made at the time of purchase.
We reserve the right to refuse any order placed through the Site.

5. Shipping and Delivery

Once your order is processed, you will receive an estimated delivery time. Delivery times may vary due to unforeseen circumstances, but we will make every effort to fulfill your order in a timely manner.

You are responsible for providing a correct and accurate shipping address.
We are not responsible for delays or failures in delivery due to events beyond our control.

6. Returns and Refunds

Our return policy is available on the Site. If you are not satisfied with your purchase, you may be eligible for a refund or exchange under the conditions outlined in our return policy.

7. Limitation of Liability

YWAH will not be liable for any damages that result from the use or inability to use our products or services, including but not limited to lost profits, loss of data, or any other consequential damages.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of YWAH and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written consent.

9. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review these Terms and Conditions periodically to stay informed of any changes.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@ywah.us
Phone:877.977.YWAH(9924)

You can adjust and personalize the information as needed, especially sections like the jurisdiction, return policy, and contact details. Let me know if you need further changes or additional sections!

Return and Refund Policy

Return and Refund Policy for YWAH

Last updated: 10-19-2024

At YWAH (You Were Always Here), we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and how to proceed with returns or exchanges.

1. Returns

You may return most items purchased from YWAH within 30 days of receiving the item for a full refund or exchange, provided the following conditions are met:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, including all tags, labels, and accessories.
You must provide proof of purchase via order number or receipt.

Non-returnable Items

The following items are not eligible for return:

Custom or personalized products
Digital products (e.g., e-books, downloads, etc.)
Gift cards
Items marked as "final sale" or "non-returnable" on the product page

2. Return Process

To initiate a return:

Contact our customer service at info@ywah.us within the return window, specifying your order number and the reason for the return.
We will provide you with a return authorization and detailed instructions for shipping the item back to us.
Once your return is received and inspected, we will notify you via email of the approval or rejection of your return.

Please note:

You are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once your return is received and approved, we will process your refund. Refunds will be issued to the original method of payment.

Processing Time: Refunds are typically processed within 5 business days of receiving the returned item.
Original Shipping Costs: Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective product).

If you haven’t received your refund within the expected time frame, please contact your bank or credit card company, as processing times may vary. If you've done this and still have not received your refund, contact us at info@ywah.us or 877.977.YWAH(9924).

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same return process outlined above. Once we receive your returned item, we will process the exchange and ship the new item to you.

If the item you want to exchange is out of stock, we will offer a refund or the option to choose an alternative product of equal value.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@ywah.us or 877.977.YWAH(9924) with your order number and a photo of the defect. We will work with you to replace the item or issue a full refund, including any shipping fees incurred.

6. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at info@ywah.us or 877.977.YWAH(9924). If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow the return process after receiving the item.

7. Contact Information

If you have any questions about our Return and Refund Policy, or if you need assistance with your return, please contact us at:

Email: info@ywah.us
Phone: 877.977.YWAH(9924)

Feel free to adjust the return window and customize the details such as non-returnable items and contact information. Let me know if you'd like to make any changes!

Terms and Conditions